Introduction

Peace of mind, even if a tenant can't pay

Even with careful referencing, a tenant's circumstances can change unexpectedly. Rent Guarantee protects your rental income if a tenant falls into arrears — so a difficult situation doesn't become a financial one too.

Available alongside our Full Management service only, for landlords across Lewes, Haywards Heath and Mid Sussex.

100%

Referenced tenants, checked thoroughly before any tenancy begins.

Local

Advice from an agent who knows the Sussex rental market, not a call centre.

2007

Managing landlord relationships across Sussex since 2007.

What's included

Protection you can rely on

Rental income protection: Covers your rent if a referenced tenant falls into arrears during the tenancy.
Continued arrears chasing: We continue to pursue the tenant for payment on your behalf throughout the process.
Legal expenses support: Support towards the cost of pursuing possession, where required.
Option for Full Management: Can be added to our Full Management service only.
Clear terms: We explain exactly what's covered and for how long, with no hidden conditions.
Fully referenced tenants required: Cover applies to tenants who have passed our full referencing process.

How it works

If arrears happen

Tenant referenced & covered

Rent Guarantee is set up once your tenant has passed full referencing.

Payment missed

If a payment is missed, we begin chasing the tenant immediately, as usual.

Guarantee activated

If arrears continue beyond the agreed period, your rental income protection begins.

You're kept informed

We manage the process and keep you updated at every stage, including next steps if needed.

"St James lettings and their team are exceptionally proactive and highly professional. Excellent service!"

— M Oluwole, Landlord

FAQs

Common questions

Does every tenant qualify for Rent Guarantee?

Cover applies to tenants who have passed our full referencing process — this is why thorough referencing matters from day one.

Can I add Rent Guarantee to an existing tenancy?

In most cases, yes — speak to your local office and we'll confirm what's possible for your property.

What does it cost?

Cost depends on the property and rent level — ask us for a quote alongside your free rental valuation.

Which of your services can I combine this with?

Rent Guarantee works alongside Full Management only. Conditions apply, please ask for details.

If you are a tenant of one of our managed properties and have a non-urgent maintenance issue, please complete our maintenance form and we will contact you as soon as possible. If the issue is urgent please call one of the office numbers or the 24hr emergency phone number you have been given.

M Burwood

St James lettings has been our agent for 10 years plus. Great at the job, knows the market, sensible pricing structure and that personal touch that you don’t get from the larger agents. If you need a letting agent look no further you have found the agency that you need. Thanks St James for the decade of support.

L Baker

St James lettings and there team are exceptionally proactive and highly professional. Excellent Service!

Rent Guarantee