Tenant Information

As well as paying the rent, you may also be required to make the following permitted payments:

Permitted Payments

Before the tenancy starts payable to St James Lettings ‘the Agent’:

Holding Deposit: 1 week’s rent
Deposit: Five weeks’ rent
Payment of up to £50.00 inc VAT if you want to change the tenancy agreement

During the tenancy (payable to the Agent):

Payment of up to £50.00 inc VAT if you want to change the tenancy agreement

Early Release From Tenancy Agreement

Where the landlord agrees to release the tenant from the tenancy agreement before the end of the fixed term contracted period, rent will be due to the end of the Tenancy agreement or until a new tenant takes occupation if applicable. The tenant will remain liable for all rent and other costs under the terms of the tenancy agreement, until the new tenant moves in plus a fee of £474.00 Plus VAT.

Company Let – Administration of £360.00 Incl VAT.

Payment of interest for the late payment of rent from 14 days arrears calculated on the interest at 3% above Bank of England base rate on the late payment of rent for each day that the payment is outstanding.

Tenants are liable for the cost of replacing any lost key(s) or other security device(s). The tenant will be responsible for the loss if locks need to be changed, the costs of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will be charged to the tenant.

Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy.

During the tenancy (payable to the provider)
Utilities – gas, electricity, water, Sewerage
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax
Other permitted payments
Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Electronic Contracting

Your use of any of our services includes and you accept without reservation the ability for you and us to enter into agreements and or to make transactions electronically. You acknowledge that your electronic submission for membership and purchase orders constitutes your agreement to be bound by and to pay for such agreements and transactions. Your agreement to be bound by electronic submissions applies to all records relating to all transactions entered into on this site, including notices of cancellation, policies, contract, and application. In order to access and retain your electronic records, you may be required to have certain hardware and software, which are your sole responsibility.

Tenant Protection

St James lettings is a member of Safe Agent, which is a client money protection scheme, and also a member of Property Ombudsman, which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly.

In-House Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you are a tenant of one of our managed properties and have a non-urgent maintenance issue, please complete our maintenance form and we will contact you as soon as possible. If the issue is urgent please call one of the office numbers or the 24hr emergency phone number you have been given.

M Burwood

St James lettings has been our agent for 10 years plus. Great at the job, knows the market, sensible pricing structure and that personal touch that you don’t get from the larger agents. If you need a letting agent look no further you have found the agency that you need. Thanks St James for the decade of support.

L Baker

St James lettings and there team are exceptionally proactive and highly professional. Excellent Service!

Tenant Information